Refund Policy
Your satisfaction matters to us. Here's everything you need to know about refunds at Evola Shell.
Last Updated: December 20241 Refund Eligibility
At Evola Shell, we stand behind our budgeting courses and services. You're eligible for a full refund if you're not completely satisfied with your purchase, provided you meet our straightforward criteria.
- Request submitted within 30 days of purchase date
- Course completion is less than 25% of total content
- No previous refund requests for the same course or service
- Valid proof of purchase or transaction ID provided
- Account remains in good standing with no policy violations
2 Refund Process & Timeline
We've streamlined our refund process to make it as hassle-free as possible. Here's exactly what happens when you request a refund:
Step 1: Submit Request
Contact our support team with your transaction details and reason for refund
Step 2: Review Process
We review your request within 2-3 business days and verify eligibility
Step 3: Approval & Processing
Once approved, refunds are processed within 5-7 business days
Average Processing Time: 5-10 Business Days
Most refunds are completed faster than our stated timeline, but we allow extra time for banking delays.
3 Payment Method & Processing
Refunds are processed back to your original payment method whenever possible. Different payment methods have varying processing times due to banking and financial institution policies.
- Credit Cards: 3-5 business days after processing
- Debit Cards: 5-7 business days after processing
- PayPal: 1-3 business days after processing
- Bank Transfer: 7-10 business days after processing
- Digital Wallets: 2-4 business days after processing
If your original payment method is no longer available, we'll work with you to arrange an alternative refund method. This might extend the processing time by an additional 3-5 business days.
4 Special Circumstances
We understand that sometimes unexpected situations arise. While our standard policy covers most scenarios, we also consider special circumstances on a case-by-case basis.
- Medical emergencies that prevent course completion
- Technical issues preventing access to purchased content
- Duplicate purchases made by error
- Course content significantly different from description
- Billing errors or unauthorized charges
Even if you fall outside our standard 30-day window, don't hesitate to reach out. We genuinely want to help and will do our best to find a fair solution.
5 Partial Refunds & Course Exchanges
Sometimes a full refund isn't the best solution for everyone. We offer flexible alternatives that might better suit your situation and learning goals.
- Course exchange for different difficulty level or topic
- Partial refund for unused portion of multi-course packages
- Credit toward future course purchases (never expires)
- Extended access period for course completion
- One-on-one support session to address specific concerns
Need Help with a Refund?
Email: [email protected]
Phone: +61417150261
Address: 33 Rosetta St, Gray NT 0830, Australia
Our support team typically responds within 24 hours during business days.